Need Help?

ICS Group offers multiple support levels depending on your membership tier. Whether you need help with ICS Tech products, ICS Entertainment games, or your ICS Subscription, we are here to assist you.

Support Levels

Normal Support

Available for all users, including non‑subscribers and ICS Insider members. Response times may vary depending on activity.

Better Support

Included with ICS Core Member. Provides faster responses and higher priority in the support queue.

Priority Support

Exclusive to ICS Insider Pro. Top‑tier support with the fastest response time and highest priority.

How to Contact Us

Email Support

For general questions, technical issues, or subscription help: ics.com.mails@gmail.com

In‑Game Support

For issues related to ICS Entertainment games, including The Treasure Hunt, you can also report problems directly inside the game where available.

Website Support

For questions about ICS Group services, products, or divisions, use the contact form or email listed above.

Subscription & Billing Support

Payment Handling

All payments are securely processed by Roblox Corporation. ICS Group does not store or process any payment information.

Canceling or Managing Your Subscription

Subscriptions can be managed through your Roblox account under Settings → Billing → Subscriptions.

Missing Benefits?

If your subscription benefits are not showing up, contact us with your Roblox username and the issue you’re experiencing.

Report a Problem

Game Issues

If you encounter bugs, glitches, or performance issues in ICS Entertainment games, please include:

Your Roblox username

The game you were playing

A description of the issue

When it happened

Website Issues

If something on the ICS website isn’t working, please describe:

What page you were on

What you expected to happen

What actually happened

Response Times

Response times depend on your support level and current activity. We aim to respond as quickly as possible for all users.

ICS Group™ Contact Information

Email: ics.com.mails@gmail.com Website: icstech.univer.se / icsgroup.univer.se

Brand: ICS Group™ is an independent digital brand.