ICS Group™ – Frequently Asked Questions (FAQ)
General Questions
What is ICS Group?
ICS Group is a multi-division digital brand that creates technology concepts, entertainment experiences, mobility projects, and subscription-based services across the ICS ecosystem.
What divisions are part of ICS Group?
ICS Group includes ICS Tech, ICS Entertainment, Aurion Motors, ICS Store, VCM (Virtual Car Magazine), and ICS Subscription.
What is “Chapter 2” in ICS?
Chapter 2 represents the evolution of ICS from a single tech-focused division into a full ecosystem covering mobility, gaming, digital services, and premium membership experiences.
Is ICS Group affiliated with Roblox Corporation?
No. ICS Group is an independent brand and is not affiliated with Roblox Corporation.
ICS Subscription
What is ICS Subscription?
ICS Subscription is a membership system that gives players exclusive benefits across the ICS ecosystem, including games, tools, support levels, and premium features.
What are the differences between Insider, Core Member, and Insider Pro?
Insider offers basic community access, Core Member provides enhanced benefits and better support, and Insider Pro unlocks all premium features with priority support.
How do I subscribe to ICS Subscription?
You can subscribe through the official ICS Subscription page or directly inside supported ICS games on Roblox once subscriptions are activated.
How do I cancel my subscription?
Subscriptions can be canceled through your Roblox account settings under “Subscriptions.” Benefits end when the current billing period expires.
Do subscription benefits apply instantly?
Yes. All benefits activate immediately after your subscription is confirmed.
How are payments handled?
All payments are securely processed by Roblox Corporation.
Does ICS Group store any payment information?
No. ICS Group does not store or process any payment information.
ICS Entertainment & Games
What is The Treasure Hunt?
The Treasure Hunt is an adventure game developed by ICS Entertainment where players explore worlds, solve puzzles, and collect rewards.
What benefits do subscribers get inside TTH?
Subscribers may receive exclusive tools, boosts, cosmetics, or progression advantages depending on their membership tier.
How does the Treasure Compass work?
The Treasure Compass helps players locate hidden treasures, events, or special areas within the game.
Do I need a subscription to play TTH?
No. The game is free to play, but subscriptions offer additional benefits.
How do I report bugs or issues in ICS games?
You can report issues through the ICS Support page or by contacting ICS Group directly.
ICS Tech
Where can I view ICS Tech products?
All ICS Tech concept products are available on the ICS Tech official website.
Are ICS Tech products real or digital concepts?
ICS Tech products are digital concept designs created for entertainment and creative purposes.
How often are new ICS Tech products released?
New products are released whenever a new generation, redesign, or concept is ready as part of the ICS roadmap.
What is ICS Drive / Headmax / Book / Watch?
These are product families within ICS Tech, each representing different categories such as mobility, audio, computing, and wearables.
Can I request new features or product ideas?
Yes. You can send suggestions through the ICS Support page.
Aurion Motors
What is Aurion Motors?
Aurion Motors is the mobility division of ICS Group, focused on futuristic vehicle concepts and transportation ideas.
Are Aurion Motors vehicles real or conceptual?
All vehicles are digital concepts created for design, storytelling, and entertainment.
How does Aurion Motors connect to ICS Group?
Aurion Motors is one of the official divisions under ICS Group and contributes to the mobility side of the ICS ecosystem.
ICS Store
Where can I buy ICS Tech products?
ICS Tech concept products can be viewed on the ICS Store website, but they are not physical items.
Are purchases digital or physical?
All ICS Store items are digital concepts and not physical products.
Do I need an ICS Subscription to buy products?
No. ICS Subscription is optional and separate from ICS Store.
Support
How do I contact ICS Support?
You can contact ICS Support through the official support page or by using the email listed in the footer.
What is the difference between Normal, Better, and Priority Support?
Normal Support is available to all users, Better Support is included with Core Member, and Priority Support is exclusive to Insider Pro members.
How long does it take to receive a response?
Response times vary depending on support level and current activity.
Where can I report issues with my subscription?
Subscription issues can be reported through the ICS Support page or Roblox’s support system.
Where can I request help with ICS products or games?
All help requests can be submitted through the ICS Support page.